Official Statement & Action Regarding COVID 19:
We encourage all guests to follow the local ordinance to reduce the potential spread of COVID-19 while visiting our hotels and resorts.
Please take a moment to review our Health and Safety Messages
Dear Future Guests,
It is during these times that we truly reflect on what is important in life – Health, Family, Friendships, our First Responders, Healthcare Workers and kind wishes of good health for everyone globally. It is interesting that the materialistic, tangible values become less important and how incredibly humbling this pandemic has been for all of us. We at Paramount Hospitality Management (PHM), like many other companies, had to make difficult decisions regarding our hotels and team members that have not been easy to make by any means.
As the country moves further into a recovery mode, it is encouraging for us all to now have a ray of hope that we will succeed in defeating this pandemic. We are confident that all nations will continue to work together to further complete the race to produce a vaccine to minimize any future reoccurrence.
Currently, the State of Florida is moving toward its phase two (2) of the three (3) tier recovery plan. As we now see businesses re-opening, restaurants and retail store capacities are at fifty percent (50%). Frequent announcements are now being made of additional openings of our world-famous malls, entertainment venues and even a hint of our theme parks planning to re-open within weeks and not months. How encouraging is that! We are ever mindful though that “Health and Safety” must always come first. As an independent company, you will read on our proprietary website a detailed “Health & Safety Recovery Plan” for both our guests and team members. This plan is written taking a realistic approach to expediting “best practices” to encourage the health and safety of all. You will realize on-site that the awareness is active in all areas of the property. Our practices are based upon educational sessions, training team members, heightened guest awareness and a good common-sense approach that is in keeping with the Centers for Disease Control (CDC) guidelines as well as governmental mandates. Each operating department at our hotels and resorts has been diligent to prepare their own customized set of procedures, even more detailed than what you will read in our “Health & Safety Recovery Plan”.
We will continue to monitor all recommendations from all governmental agencies especially those published by the CDC and federal & local authorities to promote a safe environment. As such, this plan will be amended accordingly and as often as necessary.
In closing, I would like to wish you, your family and friends good health and safety, always.
Looking forward to seeing you soon!
Marco A. Manzie CHA, CAM
In these uncertain times, I wanted to reach out to you regarding what Paramount Hospitality Management (PHM) is doing to support your upcoming travel plans at our properties. As the circumstances with the novel coronavirus (COVID-19) continues to evolve daily, please be assured that we are doing all that we can to ensure your travel safety.
At PHM, we are first and foremost always concerned about the safety and wellbeing of our team members and our guests. The coronavirus has been an outbreak that we have been closely monitoring since the first notification of this dilemma. We share in the sympathy of those that have lost their lives to this virus and to their respective families. For those that have this virus, we pray for your speedy recovery.
As a company, we are following this situation daily in addition to following the precautionary measures that the Center for Disease Control (CDC) and the World Health Organization (WHO) have been advising on. We are making hand sanitizing stations available in our public areas for all guests and team members to utilize and we have increased the frequency in which we sanitize all public areas. For your reference, we are sharing this guide provided by the CDC: 5 Tips to Stay Healthy While Traveling, so that you can feel more confident in important steps to take. We also have this guide available at our front desk to hand out to all guests in order for them to take precautionary measures when traveling as well as to heighten their awareness to be proactive. Additionally, below is a list of key steps that we are actively training all of our team members on:
Wash your hands often with soap and water for at least 20 seconds.
Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
Avoid touching your eyes, nose, and mouth with unwashed hands.
Avoid close contact with people who are sick.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces.
Updated Cancellation Policy as of 3/13/20:
Any cancellations within the 72 hour policy period for stays March 13th - April 30th will not incur any cancellation fees.
Any cancellations within the 72 hour policy period for stays May 1st - June 30th will forfeit the deposit as a cancellation penalty or we are happy to apply that deposit to a future stay that must be realized by the end of 2020.
In closing, it is important that we follow the CDC and WHO as well as other local government agencies’ advice without creating panic. May we find an antidote that will get this virus under control and allow us all to resume our normal daily activities without worry.
Marco A. Manzie CHA, CAM