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PHM's Hannah Day in the Replicant "Top 50 Leaders Transforming Contact Centers" list

May 17th, 2022 (Orlando, FL) – Paramount Hospitality Management’s (PHM) Director of Revenue Management & CRO Operations, Hannah Day, was selected as a Replicant Customer Service Innovator 2022, and one of the Top 50 Leaders Transforming Contact Centers. She was also featured in the Replicant Customer Service Innovator Spotlight.


This Innovator Spotlight series highlights leaders who have turned obstacles into opportunities, reinventing what it means to be a great leader. They have demonstrated proven success in managing their teams through crisis and implemented innovating practices with emerging technologies to deliver exceptional customer service. Other companies named on the Top 50 list include Office Depot, Princess Cruises, Instacart, Charter Communications, Equifax, Hilton, and UPS.


Paramount Hospitality Management is comprised of seasoned hospitality professionals from all facets of the industry, knowledgeable in all aspects of Vacation Ownership, Hotel, Resort, Condotel, Fractional and any combination of “mixed-use” property or project. PHM offers a full-service, “one-stop” hospitality management solution, offering design and development, pre-opening, opening phases to on-going solutions and operations. The company currently manages five properties in Florida.


Find the entire Replicant Innovator Spotlight Series interview here.